Returns and Exchanges
30 Day Risk-Free Trial | First-time Customers Only
As a first-time customer, you can try one pair of undies for 30 days risk-free. If you don’t like how they function, we will happily give you your money back (minus the cost of shipping).
Unfortunately, garments that have been worn can no longer be returned due to sanitary reasons. And you know, the market for second-hand underwear isn't all that flash!
So, we will require a brief explanation of the reason for your request. The trial applies to one worn garment only.
No further refunds, credits or exchanges can be given on any additional worn or washed underpants.
You may return all other unworn garments in original unopened packaging for a credit or refund within 30 days of your purchase.
If eligible for return, customers will need to pay for the return of the undies to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing.
Once the undies are received back at our warehouse, and you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please make sure the hygiene sticker remains intact and that the undies are tried on over your own underwear. In the interest of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
It is our mission to deliver high quality, planet conscious, leak proof enviromenstrual underwear. However, if for any reason you find a genuine fault with one of our products, please contact us, we will honour replacements on faulty pairs for up to 60 days post purchase date.
Email us at email@example.com to notify us of a possible fault and include a clear image of the issue and a brief description.
If You Have Received An Incorrect Order Or Item
If you receive an incorrect item or order, please contact firstname.lastname@example.org with the following information:
- Your order number
- The item you ordered (style/size/absorbency)
- The item you received (style/size/absorbency)